Data Protection & Privacy Notice

This notice is for any online or onsite visitors and patients of John Pacey-Lowrie Limited.*

It explains where we source data, what types of information we collect and how we use it.

*Please note that the following practices are strictly executed by John Pacey-Lowrie Limited and are not inclusive of Valters' Prosthetic Eyes Laboratory. For Valters' Prosthetic Eyes Laboratory's privacy notice please visit their website or contact them directly.

We are absolutely committed and dedicated to looking after your data and keeping it safe when you visit us, contact us, book an appointment, join our mailing list or visit our website (

If you are wondering what information we collect and store in order to do this we’ve summarised how we use data below.

If this still doesn’t answer your question contact us on with the subject line

FAO: Data Controller and details of your query or call us on 0115 9501 123 and we will be very happy to answer any questions.


Our website is a bespoke design by Ukiyo Creations (The Lowrie Family / John Pacey-Lowrie Ltd.). We do not use cookies or collect any information to profile or track website visitors. We use Google Analytics to monitor website visits and improve services.

When you book an appointment with John Pacey-Lowrie Limited we automatically add you to our mailing list (MailChimp) with the information you have provided. You are not obligated in any way to stay subscribed to our newsletters which is why in the footer MailChimp provides an ‘Unsubscribe’ link.

We will never share or sell your personal data to anybody else.


All queries sent via the contact form on our website go directly to John Pacey-Lowrie’s main email account,, as well as (website maintenance and marketing). We collect, process and retain information relating to enquiries for our own records.


In order to confirm appointments we may require such information as your name, your company name, your email address, your telephone number, your home or business address and any access requirements as required to complete the booking process. These details are stored securely on Google Drive, a file storage and synchronisation service, and also in physical format (contact cards). Once your booking has taken place and all payments have been received all data will be held indefinitely for our own records. You may request this data be destroyed after a 6 month period. We will never sell or share these details with a third party. The Privacy Notices for Google Drive can be found here:

Social Media Messages:

If you contact us using direct message on Facebook, Twitter or Instagram and we have finished responding to your enquiry we will keep the message indefinitely or for as long as we feel necessary. We will never share the details of your message beyond John Pacey-Lowrie Limited employees.

Telephone Messages:

If you contact us via telephone and leave an answerphone message we will listen to it as soon as we can and transfer any details onto our bookings system as appropriate. All answerphone messages will be deleted within 14 days.

Marketing: Our mailing list is usually sent on a monthly basis via Mailchimp and you only require an email address to join (When you book an appointment with John Pacey-Lowrie Limited we automatically add you to our mailing list (MailChimp) with the information you have provided.). If you have signed up prior to 25th May 2018 we may also securely store your name alongside your email. This information will never be shared with a third party and you are free to unsubscribe at any time. If you decide to unsubscribe we will then store your email address securely using Mailchimp to record the fact you no longer wish to hear from us (your details will still be stored in our Patient Database for our own records).

The Privacy Notice for MailChimp can be found here:

The Right to Amend or Correct Your Data:

If you believe any of the information we store relating to you is incorrect and would like to update or amend it you can contact us at

The Right to Be Forgotten:

If you would like to be forgotten you can contact us at any time and we will delete your personal data from our database. However, John Pacey-Lowrie Limited have the right to keep medical notes about you for our own records.

Subject Access Requests: If you would like a copy of the information we hold on you all you do is need to email us at to request this. We will always try and acknowledge your request as soon as we receive it.

Data Breaches:

If your data has been subject to a data breach we will contact you as soon as we become aware of the issue.



If you would like to raise a complaint relating to how we use your data you can contact the ICO here >

© 2020 by John Pacey-Lowrie Limited.

John Pacey-Lowrie Limited, England & Wales, Company Registration No: 5979773, Registered Office: 29 Arboretum Street, Nottingham, NG14JA

Data Protection & Privacy Notice